What is a Home Care Package?

in-home Aged Care

A Home Care Package (HCP) is a government funded program introduced to provide long-term support to people over the age of 65, who want to remain living independently in their home.

There are different types of support models available and they include things like: help around the home, personal care, getting out and about, nursing services, social support and much more. 

Home Care Package Packages are offered across four different care levels – ranging from level one (basic care needs) through to level four (high care needs, including specialised clinical support).

If you feel you or a loved one could benefit from a HCP to stay living at home, here are six steps to help you get started.

  1. Consider you or your loved one’s needs – think about what you need help with now and what you may need help with in the future.

  2. Request an Aged Care Assessment Team (ACAT) assessment – Contact My Aged Care online or by calling 1800 200 422 to arrange an assessment in your home, where you will be asked questions about your lifestyle and health.

  3. Outcome of your assessment – you will receive a letter from My Aged Care detailing your eligibility for a HCP and the level of service you need.

  4. Review your finances – Contact Services Australia (Centrelink) to arrange an Income and Assets Assessment while you await your package.

  5. Choose a provider – Research local providers who can assist you now and into the future. A full listing can be found on the My Aged Care website.

  6. Start home care services – Once your package becomes available, you will have 56 days to activate your services.

If you or a loved one is in need of immediate support at home, or would like assistance applying for a Home Care Package, contact the Programmed Care team today on:

Tel: 13 10 95

or visit programmed.com.au/care


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    1. Hi Vicky,

      To receive a Home Care Package you will need to receive a formal assessment to determine your needs and eligibility. Although HCP’s are subsidised by the Australian Government, you may still be required to contribute to the cost of your package, if you can afford to do so.

      If you would like to book a free consultation to discuss your options, please phone 13 10 95 and the Programmed Care Manager will be able to walk you through the process.

    1. Hi Pauline,

      Unfortunately the release of additional HCP’s in the governments mid-year review hasn’t made a noticeable difference to majority of the people still waiting for their HCP.

      If you are in need of care while you await your package funding, please contact Programmed Care on 13 10 95 to discuss your options.

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